Return Policy

At Flower Walls of Nashville, we take immense pride in the craftsmanship of our professional-grade florals. Because each archival piece is handcrafted to order and undergoes a rigorous quality inspection before shipping, we maintain the following policy to ensure the highest standards for all our clients.

1. The Quality Guarantee

We offer a resolution process (full refund, partial refund, or product exchange) for orders that arrive with manufacturing quality problems or missing components.

2. Shipping & Carrier Responsibility

While we take every precaution to package your order for a safe journey, Flower Walls of Nashville is not responsible for shipping delays, carrier mishandling, or damage caused by the transit provider.

  • Transit Claims: Every shipment is sent with basic carrier insurance. If your package arrives with visible external damage, please document the condition of the box before opening.

3. Handling & Opening Precautions

Our floral sets are high-end, delicate architectural pieces. We highly recommend exercising extreme caution when opening your delivery.

  • Safe Opening: Please avoid using deep-reaching blades or box cutters that could slice through the protective layers and damage the silk florals or frames.

  • Liability: Flower Walls of Nashville is not responsible for damage caused by the customer during the unboxing or assembly process.

4. Eligibility for Resolutions

To be eligible for a manufacturing-related claim, the following conditions must be met:

  • Condition: Items must be unused, unassembled, and in their original packaging.

  • Verification: You must provide proof of purchase (order confirmation).

  • Required Evidence: To process a claim with our production and logistics teams, we require:

    1. An Unboxing Video: Recorded from the unopened package through to the full unpacking of the item.

    2. Detailed Photos: Clear images of the specific manufacturing defect, damage, or missing parts.

5. Non-Returnable Items

The following items are considered Final Sale and are not eligible for return or exchange:

  • Custom-Made Products: Any items personalized to your specific dimensions, colors, or branding.

  • Client Ordering Errors: Incorrect styles, colors, or sizes selected at the time of purchase.

  • Promotional Items: All sale items and gift cards.

  • Misuse: Any item damaged due to improper assembly, storage, or "opening damage" as noted in Section 3.

6. Order Changes & Address Modifications

  • Address Changes: We can accommodate modifications within 24 hours of order placement. We cannot redirect packages once they have been processed or shipped.

  • Product Exchanges: You may request a change to the items in your order within 24 hours of placement (excluding custom builds). Any price differences must be settled before production begins.

7. How to Start a Request

To initiate a quality claim, please email jennifer@flowerwallsofnashville.com with your order number, unboxing video, and photos. Our design studio team will review your request within 2 business days.

For any questions, please contact us at jennifer@flowerwallsofnashville.com.